Before paid work begins
This public site does not accept payments, process orders or reserve career coaching work. Paid work begins only after a written scope and commercial agreement have been accepted.
TAF / CANCELLATION & REFUNDS
Making room for a revised practice.
Effective 22 September 2026. This page describes the general position on paid work and changes.
Changes and scheduling
Where paid work is agreed, changes and rescheduling follow its written terms. Raising a change early is useful. A separate agreement should say whether a change is included, how it is priced, what it affects and what happens to any remaining commitment.
Cancellation
Cancellation is handled according to the separate terms for an engagement. The appropriate outcome may depend on scope, completed work, agreed expenses, professional materials prepared and confidentiality.
Refunds
Refund decisions relate to specific paid work and written terms, not this public website. Where relevant, the agreement should clarify payment timing, completed work and how a proportionate resolution may be considered.